Warranty Information

Warranty Overview

Every AED unit purchased from AED Store is backed by the full manufacturer warranty. We only sell factory-sealed, genuine products through authorized distribution channels, ensuring your warranty is valid and enforceable.

Coverage by Brand

Brand	AED Unit	Battery	Electrode Pads
Philips	8 years	4 years	2-year shelf life
ZOLL	7 years	5 years	5-year shelf life
HeartSine	8 years	4 years	2-year shelf life
Cardiac Science	8 years	4 years	2-year shelf life

What's Covered

• Manufacturing defects in materials or workmanship
• Electronic component failures under normal use
• Software issues and firmware
• Battery defects (within battery warranty period)

What's Not Covered

• Damage caused by misuse, neglect, or unauthorized modification
• Normal wear and tear on consumable items (pads, batteries past shelf life)
• Damage from exposure beyond the product’s rated environmental specifications
• Cosmetic damage that does not affect functionality

Filing a Warranty Claim

If you believe your AED unit has a warranty-covered defect, contact us with your order number and a description of the issue. We’ll coordinate with the manufacturer and arrange a repair or replacement, typically within 5–10 business days.