Privacy Policy

Privacy Policy Overview

AED Store (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information You Provide

• Name, email address, phone number, and company name when you place an order or submit a contact form
• Shipping and billing addresses for order fulfilment
• Payment information (processed securely through our payment provider — we do not store credit card numbers)
• Any additional information you provide in communications with us

Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your account, orders, and inquiries
• To provide customer support and warranty services
• To send important product safety notifications and recall information
• To improve our website, products, and services
• To comply with legal and regulatory obligations

Information Sharing

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access to personal data. However, no method of internet transmission is 100% secure.

Your Rights

Under Canadian privacy law, you have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@aedstore.ca. We will respond to your request within 30 days.